Returns Policy

We offer a 14 day return policy. Any item returned to us within this time period will be valid for a full refund for the garment. We do not refund any postage costs.

Refunds are issued within 7 working days of receiving the item back to us. If you have not received after this please contact us at so we can look into this further.

Unfortunately we do not offer free returns at this time. Please ensure you send your item back to us by a trackable method as we cannot refund if the parcel does not arrive back to us.

We do not offer exchanges. If you would like a different size please return your order for a refund then place a new order for the size required.

Please return to the following address 

The Brands Factory

The Cube, Coe Street, Bolton, BL3 6BU

Please return including all packaging and hangtags and include a copy of your dispatch paperwork or a note with your order number, name and reason for return.